Refund Policy

Our goal is to ensure that every product from our store reaches our customers in perfect condition. However, we acknowledge that unexpected situations can occur, resulting in the need for refunds. Rest assured, we are here to help! Our dedicated customer support team is committed to providing prompt resolutions and support for any issues you may encounter.

WE ACCEPT CUSTOMER REFUNDS FOR THE FOLLOWING REASONS:

Lost Orders:

If an order is lost in transit, we will dispatch a replacement to you at our expense. You will be provided a tracking number and this is what we use to determine if an order has been lost in transit or delivered.

Refund issues:

Below is a few reasons you will get a full refund :

  • Duplicate order, we will cancel and refund one for you.
  • You received a damaged/faulty item (see conditions in RETURN POLICY), and we will priorly solve for replacement orders. But if you still want to refund, we will process the store credit or refund once we receive the returned item(s) from you.

Refunds:

If you need to return or refund your order, please read the following instructions carefully.

To request a refund, please follow these guidelines:

  • Submit your refund request within 30 days from the date of receiving the product.

  • The product must be in its original condition, unused, and undamaged.

  • Once we receive your refund request, we will review it and notify you.

  • If your refund request is approved, we will refund the purchase amount to your original payment account.

Refund Processing Time:

We strive to process refunds quickly and efficiently. Typically, refunds are processed within 5 to 10 business days from the time we confirm a successful refund initiation. However, the actual processing time may vary depending on the policies of your bank or credit card company. Please note that any fees related to refund transfers or currency conversion are not our responsibility.

Refund Method:

Your refund will be issued to the same credit card or original method of payment that you used to order. As the refund is a reversal of your payment, we can only send it back in the same way it was received. Reversing a payment in this way is the fastest and most secure way to get the refund on its way back to you.

Note: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Checking Refund Status:

You can check the status of your refund by reviewing the details of your order on our store. Please keep in mind that the refund process may not be immediately displayed, so we recommend checking again after a few days.

Refunding to Invalid or Expired Credit Cards:

Refunds are typically processed back to the original card used for the initial payment. If your card has expired or is no longer valid, please contact your bank or card issuer for assistance.

Received Amount Lower than Initial Refund Amount:

If you receive an amount lower than the refund amount displayed on the order page, there could be a couple of reasons:

Bank Commission Fees:

Some banks may deduct commission fees during the money transfer process, resulting in a slightly reduced refund amount.

Exchange Rate Fluctuations:

If the exchange rate has changed since the time of payment, the refunded amount in your currency may vary slightly.

Contact Support:

Please make sure to carefully read our refund policy before submitting any requests or making changes. We only consider requests that comply with our policies and terms. If you have any questions or concerns, please reach out to our customer support team for assistance and clarification. We will provide specific information regarding your refund amount and help resolve any issues you may have.

Chicclosetusa Store

Email: support@chicclosetusa.shop

Mon – Sat: 9AM-5PM EST

United States: 777 S Alameda St, Los Angeles, CA 90021